Your Google listing says you're open. You're not.
Old hours, a dead phone number, photos from 2019 and questions nobody answered. Friday keeps your listing right, answers what people ask on it, and posts updates when anything changes.
Two things on your Google listing: it still shows your old Sunday hours, and someone asked "do you take walk-ins?" three days ago with no answer.
I've fixed the hours and answered the question. I also added the six photos you sent me last month. Your listing hadn't had new photos since 2021.
I didn't even know people could ask questions there
FridayMost owners don't. I'll keep an eye on it.
For most local businesses, the Google listing is the front door. It's what people see when they search "nail salon near me," tap for directions, or check whether you're open before driving over. And for most small businesses, it's quietly wrong.
What goes wrong
- Holiday hours never get posted, so people show up to a locked door.
- The hours changed a year ago and the listing didn't.
- Questions sit unanswered, which looks like nobody's home.
- Photos are years old and don't look like your place anymore.
- Reviews go unanswered, good and bad.
Each one costs you people you'll never know about: the ones who looked and went somewhere else.
What Friday does
- Keeps your hours right, including holidays and one-off closures, everywhere they're listed.
- Answers questions people post on your listing, in your voice.
- Adds fresh photos from the ones you text her.
- Replies to reviews, thanking the good ones and handling the bad ones calmly, with your okay.
- Posts updates, like a new service, a holiday special or open slots this week.
It's the cheapest marketing there is
You don't have to buy ads if the people already searching for you find a listing that's right, alive and answered.