Surviving the holiday rush without losing your mind
Double the texts, gift card orders, last-minute everything and a team that wants time off. Friday takes the flood so you can take the clients.
Today so far: 64 texts answered, 19 bookings, 12 gift cards sold ($1,140), 3 cancellations refilled from the waitlist.
Two things for you: Kayla asked for the 24th off (Dom can cover), and a customer wants a $500 gift card for her whole staff. Want me to offer your 10% bulk discount?
Yes to both. How are we doing on the 23rd?
FridayFully booked. 14 people on the waitlist for it. I'm telling everyone who asks about the 23rd that the 27th has openings.
The busiest weeks of the year are when your business can make the most money and when you're least able to answer the phone. Every text is someone who wants to give you money, and half of them get a late reply.
What Friday takes off your plate
- The flood of texts. Every "do you have anything before Christmas?" answered in seconds, with real openings.
- Gift cards. Sold by text with a payment link and delivered by email or text, so there's no line at the register.
- The waitlist. Every fully booked day gets a waitlist, and every cancellation gets filled.
- Holiday hours. Updated on your Google listing, your website and your booking system, and told to anyone who asks.
- Your team's requests. Time off and shift swaps sorted out without you playing referee.
- Last-minute everything, handled kindly even when the customer is stressed, because it's the holidays and everyone is.
And in January
Friday texts everyone who got a gift card and hasn't used it, and everyone who couldn't get in over the holidays. January is usually slow. It doesn't have to be.