Someone called out at 6am. Friday found cover.
A sick call used to mean an hour of texting your team and apologizing to clients. Now it's one text to Friday.
Maria's sick. Can you cover her 10 and 2?
FridayOn it. Texting Jess, Dom and Kayla now.
Dom took the 10. Jess took the 2. Both clients are confirmed with their new stylist.
Maria's 4:30 is a color correction nobody else is comfortable with. Want me to move it to Monday?
Yes
FridayDone. Tasha is moved to Monday at 4:30 and said thanks for the heads up.
That took four minutes, and you did it from bed.
The old way
Somebody texts in sick. You open the calendar, figure out who's free, text three people, wait, text the clients, wait, move the ones nobody can take, and try to remember who you already told what. It eats the first hour of your day, and it happens every week.
What Friday does
- Knows who works when. Friday keeps your team's hours and skills, so she only asks people who can actually take the appointment.
- Asks your team where they already are. Text, Slack, WhatsApp or Discord. Whatever your people check.
- Tells your clients. Nobody shows up to find their stylist gone.
- Brings you only the hard ones. The appointment nobody can take comes to you with an option already worked out.
Beyond sick days
The same trick covers the rest of the team side of running a shop:
- "Remind everyone about Monday's meeting."
- "Who's working Saturday?"
- "Kayla wants next Friday off. Does that work?"
- "Post a job for a part-time stylist and set up interviews with the good ones."
Your team gets a coordinator who answers at 6am. You get your morning back.