She remembers, so you don't have to
Mrs. Lee only takes the 9:00. Dom doesn't do color corrections. The walk-in cooler gets serviced in April. Friday keeps the things a good front desk person knows after five years.
Hi it's Joan Lee, can I get my usual?
FridayHi Mrs. Lee! Tuesday at 9:00 with Ana, wash and set? That's the first slot open.
Perfect. You're a doll.
FridayYou're booked. I'll have Ana's chair ready and the coffee black.
Nobody told Friday about the coffee that day. She was told once, in March, and she kept it.
The difference between a chat log and a memory
Most software forgets you the moment the conversation ends. Next time, it starts from zero: who are you, what do you want, have you been here before.
Friday has a real memory. It works more like a person's than like a database: she keeps what matters, connects it to what she already knows, and brings it up at the moment it's useful.
- Customers. Their usual service, their usual stylist, the time of day they like, what went wrong last time.
- Your team. Who does what, who's off on Mondays, who doesn't want to work past six.
- Your business. Your prices, your policies, the way you like things said, the supplier you use for towels.
- Your promises. "I'll call you back Monday" doesn't get lost, because Friday remembers you said it and reminds you.
You don't fill in a profile
There's no settings page to keep up to date. You tell Friday things the way you'd tell a new hire, in passing, by text:
"Heads up, Dom's not doing color anymore."
That's it. From then on, Friday doesn't book color with Dom.
And she forgets when you ask
Tell Friday to forget something and she will. Your business's memory belongs to your business.