Friday for studios and gyms
Full classes, first-timers who are nervous, a waitlist that lives in your head. Friday books the class, fills the spot that opens, and hands anything about an injury straight to you.
hi, is there room in saturday's 9am? first time, kind of nervous lol
FridaySaturday 9am with Maya is full, but I've put you first on the waitlist. If a spot opens I'll text you right away. And first-timers are Maya's favorite. Come ten minutes early and she'll show you around.
ok thank you!!
Good morning! A spot just opened in Maya's 9am. Want it?
YES
FridayIt's yours. See you at 9. Water bottle and comfy clothes is all you need.
That second thread is where a studio makes or loses money. Someone cancels at 7am. The spot sits empty unless somebody remembers who wanted it and texts them before 9. That somebody is usually you, in the car, at a red light.
What Friday does for a studio
Books the class, not just the time. A booking with Friday is a class at a time with a coach, never a loose time nobody can staff.
Keeps the waitlist and works it. When the class someone wants is full, Friday puts them on the waitlist. When someone cancels with her, she offers the spot to the first person on the list. If they say no, or don't answer in time, it goes to the next.
Texts the day before. Bookings Friday makes ahead of time get a confirmation text the day before, with an easy way to move it. People who forgot tell you tonight, not by not showing up.
Takes a deposit when you want one. For private sessions, workshops and anything you don't want to lose to a no-show, Friday can ask for a deposit before the spot is held.
Hands injuries and medical questions to you. "My knee's been weird since last week, should I still come?" isn't a booking question. Friday doesn't guess. She flags it to you with the thread, so you or a coach can answer.
She reads what your members already said about you
Before she starts, Friday reads your listing and your reviews, and tells you what's in them. Which coaches people mention by name. What first-timers say made them feel welcome. The one complaint that keeps showing up in the less glowing reviews.
In one of our own tests, using a real dive school's public listing, she went through 169 reviews in under a minute and found the pattern the owner would want to hear: students loved specific instructors by name, and the recurring complaint was that the experience varied from class to class. Then she suggested a fix: text every new student after their first session and ask who taught them, so feedback reaches the owner instead of Google.
That's the difference between a booking tool and someone who works for you.
What it costs
$299 a month, no contract. Compare that to one front desk shift a week, or to the three classes a month that run a spot short because nobody texted the waitlist in time.
Text Friday and tell her about your studio. She'll ask what she needs to know.