A customer disputed the charge. Friday fights it.
Chargebacks arrive as a confusing email with a deadline, and most small businesses just lose the money. Friday gathers the evidence and files the response before it's too late.
Heads up: a customer disputed a $180 charge from August 14 with their bank. The reason given is "service not received."
But she did come in. I have her booking, the confirmation text she replied "see you then!" to, and her check-in time. I've drafted the response with all of it attached. The deadline is next Friday.
Wow. Submit it
FridaySubmitted. I'll tell you when the bank decides.
A chargeback is when a customer asks their bank to reverse a payment. For a small business it usually shows up as an email full of codes, a fee, and a short deadline, and most owners never respond. The money is just gone.
Why businesses lose them
Winning means gathering proof: the booking, the messages, the receipt, maybe a signed form. Then you log into the payment processor's dispute page, figure out what they're asking for and upload it in the right format before the deadline. It's miserable, so it doesn't get done.
What Friday does
- Notices the dispute the day it arrives.
- Gathers the evidence she already has: the booking, every text with that customer, the confirmation, the payment.
- Writes the response clearly, the way the bank wants to read it.
- Files it in your payment processor's dispute page before the deadline, with your okay.
- Follows up and tells you how it went.
Friday was there the whole time
The reason Friday can win these is that she was part of the conversation from the first text. The proof doesn't have to be dug up. It's already there.